Privacy Policy

Procoach (“Procoach,” “we,” “us”) respects your privacy. This policy explains what we collect, how we use it, and the choices you have when you use our website and coaching marketplace—including account registration, session booking, payments, and optional SMS notifications.

We collect information you provide directly, such as:

• Name, email, phone number, and password credentials
• Profile details (role, sports preferences, bio, photos, addresses)
• Child or dependent profiles when managed by a parent or guardian
• Session enrollments, schedules, and communication preferences
• SMS consent status and related timestamps when you opt in

We also collect technical data (device, browser, IP address, cookies) and usage information to operate and improve the platform.

• Create and manage your account and profiles
• Facilitate session discovery, booking, and reminders
• Process payments and provide transaction records
• Send service messages, including optional SMS updates you consent to
• Support coaches with scheduling, earnings, and participant management
• Protect security, prevent fraud, and comply with legal obligations
• Improve features and user experience

We share information only as needed to operate Procoach:

• Between users: coaches and learners see relevant profile and session details to deliver booked sessions.
• Service providers: hosting, analytics, email, and payment processors (e.g., Stripe) under contractual safeguards.
• Legal: when required by law or to protect rights, safety, and integrity of the platform.

We do not sell your personal information.

Payment card data is handled by our payment partners. Procoach receives limited payment metadata (such as transaction IDs, amounts, and status) needed for enrollments and platform support. We do not store full card numbers on our servers. Refund and cancellation decisions for booked sessions are made by coaches, not by Procoach; we may share transaction details with coaches and learners as needed to complete enrollments.

If you consent to SMS, we use your phone number to send session and account notifications described at signup. Message frequency varies. Message and data rates may apply.

We record your consent choice and may share your number with SMS delivery providers solely to send messages. Opt out anytime via message instructions or by emailing support@joinprocoach.com.

Procoach supports parents and guardians who manage profiles for minors. Guardian accounts control enrollment and settings for linked child profiles. We collect only information necessary for sessions and do not knowingly market to children without guardian involvement. Contact support@joinprocoach.com for questions about minor accounts.

We use cookies and local storage to keep you signed in, remember preferences, and understand product usage. See our Cookie Policy for details. You can manage cookies through your browser settings; some features may not work if essential cookies are disabled.

We use administrative, technical, and organizational measures appropriate to the nature of the data we process. No method of transmission or storage is 100% secure.

We retain information while your account is active and as needed for legal, accounting, and dispute resolution purposes, then delete or anonymize it where feasible.

Depending on your location, you may have the right to:

• Access, correct, or delete personal information
• Object to or restrict certain processing
• Withdraw SMS consent
• Request a portable copy of your data

Submit requests to support@joinprocoach.com. We may verify your identity before fulfilling a request.

If you access Procoach from outside the United States, your information may be processed in the U.S. or other countries where we or our providers operate, with safeguards as required by applicable law.

For privacy questions or to exercise your rights, email support@joinprocoach.com with the subject line “Privacy Request.” We aim to respond within 3 business days.